Frequently Asked Questions
Q.(1) What is high-speed/broadband Internet access?
A. High-speed/broadband Internet access refers to speeds that meet or exceed 300kbps. As a comparison, typical dial-up speeds range from 28.8kbps to 56kbps. This is a timesaving tool that allows you to work faster on the Internet. At www.toast.net there is a comparison chart that shows the maximum download speeds for the Internet access types
Q.(2) Why should I consider SKYfx?
A. SKYfx offers rural Americans the chance to have a high-speed connection to the Internet. You will have the reliability of a land-based dial up connection but experience download speeds up to ten times faster! Best of all, it is available for as low as $39.95 a month. Regardless of where you live, if you have a clear view of the southern sky, you can probably receive SKYfx high-speed Internet service.
Q.(3) What is the difference between DSL and satellite high-speed broadband?
A. DSL operates over phone lines, but is not usually available in rural or sparsely populated areas. Because of the high cost to provide DSL service, it may be many years before it is available to those in less densely populated parts of the country. SKYfx is the high-speed alternative that is competitively priced and available virtually anywhere, right now!
Q.(4) What is the difference between my dial-up and SKYfx broadband service?
A. In a word, Speed! Dial-up uses 42K bytes per second to send information from other websites to your computer. SKYfx can send the same communication to your computer, only up to ten times faster. Quite a difference!
Q.(5) Shouldn’t I just wait for cable or DSL to come to my area?
A. If you live in a rural area of the country, the wait could be years. The main obstacle is the costs for upgrading phone and cable systems for broadband, so companies are focusing on high-population areas of the country.
Q.(6) What are the advantages of SKYfx over “two-way” satellite systems?
A. "Two-way" satellite systems are known for "time out" delays and a poor internet connection. The solution? SKYfx! We use your telephone line to send information to the Internet, so there are no “time out” delays. And your phone connection serves as a back up, so in severe weather, you may experience a temporary slow down, but you will not lose your connection – thus, making SKYfx more reliable. Best of all, SKYfx costs at least 50% less than two-way systems.
Q.(7) The phone lines in my area are poor, will SKYfx still be able to provide service to my home?
A. The phone lines do not affect your high-speed surfing experience. In fact, 80% of Internet activity involves downloading information in the form of web pages, photos, searches, etc. SKYfx downloads information to your computer from the satellite, not over phone lines.
Q.(8) Is the satellite dish like the one used for TV?
A. Yes! The dish is slightly larger, but works about the same way. If you can receive satellite TV at your home, you can probably receive SKYfx.
Q.(9) How long will it take to install the equipment?
A. Most installations take about 90 minutes. You can install SKYfx yourself – although professional installation is available for a low flat rate. We also supply technical support 24 hours a day, 7 days a week.
Q.(10) Can I use my existing phone line?
A. Yes! Your current phone line can be used for the enhanced speed that SKYfx delivers to your computer.
Q.(11) Can I receive calls while I am using SKYfx?
A. Yes! You would need to purchase additional services and/or hardware from another company.
Q.(12) Can I share my connection to the Internet with other computers on my home network?
A. Yes! SKYfx is capable of accepting a wireless modem.
**"SkyFx is not responsible for network support or management. For troubleshooting and support concerning your local area network, please contact the manufacturer of your networking equipment or various internet tech sites."
**"SkyFx is not responsible for network support or management. For troubleshooting and support concerning your local area network, please contact the manufacturer of your networking equipment or various internet tech sites."
Q.(13) Will SKYfx work with Mac computers?
A. Yes.
Q.(14) What are the minimum system requirements?
A. Any operating system (Windows 2000 version or higher or Mac OS).
Q.(15) How do I connect SKYfx to my computer?
A. You will be shipped an installation kit with all the appropriate hardware equipment. You will then need to call SKYfx and either arrange for a professional installation or call the technical support line for assistance.
Q.(16) Will I need to sign a one-year contract to use SKYfx?
A. No! We are so confident in our service that we do not require a contract at all.
Q.(17) Does SKYfx offer an e-mail account?
A. Yes! You will get up to 5 free @SKYfx.us e-mail addresses with your paid order.
Q.(18) What are the benefits to the new sat modem?
A. There are several benefits to the new sat modem:
- Encryption of data on the return
- No configuration needed
- No software to mess with
- Works with ALL operating systems
- Connects to one computer and has a port to connect a switch for more than one computer and can also add a router for networking. Plug and play.
- Works with ALL browsers and firewalls
- Web based menu configuration
- With the new sat modem there is access to advance speed plans.
Q.(19) What are the total SKYfx set-up costs?
A. Set-up costs with SKYfx are much lower than the competition! A one time fee for:
- Equipment: $259.00
- Shipping and Handling: $40.00
- Total: $299.00
- Optional - Approximate Professional Installation Fee: $150.00
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